AVAILINK
CHALLENGES:
• NETSUITE KNOWLEDGE: AVAILINK’S FINANCE TEAM REQUIRED TRAINING ON HOW TO UTILIZE THE FINANCIAL FUNCTIONS OF THE NETSUITE SYSTEM EFFECTIVELY IN THEIR DAILY WORK.
• CUSTOMIZATION: AVAILINK NEEDED A WAY TO CUSTOMIZE REPORTS AND FUNCTIONS WITHIN THE SYSTEM TO MEET THEIR INDUSTRY-SPECIFIC NEEDS. CUSTOMIZED ITEM MANAGEMENT FUNCTIONS FOR THE COMPLEX ITEMS WERE NEED TO SATISFY THE INDIVIDUAL REQUIREMENTS OF AVALINK’S OFFICES THROUGHOUT THE WORLD.
• RESEARCH AND TRAINING: AVAILINK HAD LITTLE TIME TO RESEARCH NEW NETSUITE MODULES OR DECIDE WHETHER THESE NEW MODULES COULD ADD VALUE TO THE COMPANY.
 
SOLUTION:
• TRAINING: TRIGGER PROVIDED NETSUITE TRAINING FOR FINANCIAL MODULES ON SEVERAL OCCASIONS OVER THE COURSE OF ONE YEAR.
• SCRIPTING: TRIGGER CREATED CUSTOMIZED CODE TO PROVIDE CUSTOMIZED FUNCTIONS THAT MET AVAILINK’S COMPLEX INDUSTRY-SPECIFIC BUSINESS OPERATIONS REQUIREMENTS.
• REPORTING: TRIGGER DEVELOPED CUSTOMIZED REPORTS THAT DISPLAY DATA AND IN THE FORMAT REQUIRED BY HEAD MANAGEMENT.
• CONSULTING: TRIGGER CONDUCTED ASSESSMENTS OF NEW MODULES OFFERED BY NETSUITE AND PROVIDED RECOMMENDATIONS ON HOW THESE NEW MODULES COULD BE USED BY AVAILINK. TRAINING SESSIONS WERE ALSO HELD TO INCREASE UNDERSTANDING OF THESE MODULES AMONG THE RELEVANT PERSONNEL.

RESULTS:
• MANAGEMENT STAFF IN CHINA HAVE A GREATER UNDERSTANDING OF ERP, CRM AND CLOUD TECHNOLOGY AND ARE CONFIDENT WHEN USING THE SYSTEM.
• INTEGRATION OF FINANCIAL OPERATIONS AND REPORTING BETWEEN THE US AND CHINA.
• CONTINUOUS IMPROVEMENT OF MANUFACTURING PROCESSES WITHIN A STANDARDIZED ERP SYSTEM.