ONESOURCE
CHALLENGES:
• VISIBILITY: MINOR VISIBILITY INTO CHINA OPERATIONS AND REPORTING IN ALL AREAS OF THE BUSINESS INCLUDING WAREHOUSING, MANUFACTURING AND FINANCE.
• ITEM MANAGEMENT: ADDING NEW CUSTOMER BUNDLES, PRODUCTS, PROMOTIONS, AND LOCATIONS REQUIRED SIGNIFICANT TIME RESOURCES TIME.
• QUALITY CONTROL: QUALITY CONTROL WAS DIFFICULT TO MANAGE. ONESOURCE NEEDED AN EASY AND SECURE SYSTEM TO ASSIGN QC INSPECTORS, RECORD RESULTS, AND PLAN MANUFACTURING BASED ON INSPECTION RESULTS.
• SALES FUNCTIONS: QUOTING CLIENTS AND INTERACTING WITH MANUFACTURERS AROUND CHINA WAS TIME CONSUMING AND INEFFICIENT.
 
SOLUTION:
• CONSULTING: PRIOR TO IMPLEMENTATION, TRIGGER PROVIDED CONSULTATION ON HOW NETSUITE COULD BE USED TO ADDRESS BUSINESS NEEDS AND PAIN POINTS IN THE ONESOURCE BUSINESS.
• IMPLEMENTATION: TRIGGER DEPLOYED NETSUITE TO SUPPORT THE CLIENT’S ENTIRE MAINLAND CHINA BUSINESS OPERATIONS AND TO PROVIDE UP-TO-DATE INFORMATION TO THE RELEVANT PERSONNEL. THE SOLUTION IS ESPECIALLY FOCUSED ON PURCHASING AND FINANCE OPERATIONS.
• SCRIPTING & CONFIGURATION: TRIGGER ALSO CUSTOMIZED THE QA AND QC WORKFLOW ON THE NETSUITE PLATFORM FOR ONESOURCE TO ENABLE SEAMLESS QUALITY CONTROL AND ASSURANCE THAT COMPLIED WITH ALL RELEVANT INDUSTRY REGULATIONS IN BOTH CHINA AND OTHER REGIONS THROUGHOUT THE WORLD.
• TRAINING: TRIGGER PROVIDED TRAINING TO USERS IN CHINA BEFORE AND DURING SYSTEM ROLL OUT TO ENSURE THAT BUSINESS DISRUPTIONS WERE MINIMIZED. THE SYSTEM WAS QUICKLY ADOPTED BY STAFF.

RESULTS:
• EASY EXTENSION OF FLEXIBLE ERP MODEL WITH FULL INTEGRATION INTO PARENT COMPANY’S NETSUITE PLATFORM IN THE US.
• GREATER SPEED AND FLEXIBILITY IN ROLLING OUT OR SHIPPING PRODUCTS WITH TRANSPARENCY AT A REGIONAL LEVEL AND A UNIFIED CUSTOMER DATABASE.
• MORE FLEXIBLE AND RELIABLE CRM, INVENTORY TRACKING, SALES MANAGEMENT, ACCOUNTING AND ORDER FULFILLMENT ACROSS MULTIPLE OPERATING REGIONS.