CHALLENGES

GENEWIZ REQUIRED A SOLUTION FOR THEIR NETSUITE INSTANCE THAT STREAMLINED THE BILLING PROCESS FOR THEIR OPERATIONS IN MAINLAND CHINA. IT WAS CRITICAL TO DEPLOY AN AUTOMATED SOLUTION WAS VITAL TO PROCESS THOUSANDS OF WEEKLY TRANSACTIONS SYSTEMATICALLY.

SOLUTION

TRIGGER NETWORKS DEVELOPED A HIGHLY CUSTOMISED WORKFLOW SOLUTION FOR GENEWIZ’S CHINA OPERATIONS USING NETSUITE’S SUITESCRIPT DEVELOPER TOOL. THE SOLUTION ALLOWS PHARMACEUTICAL COMPANIES TO ADAPT THEIR BILLING PROCESS TO THE REQUIREMENTS OF ISSUING TAX INVOICES IN CHINA. THE SCRIPT PROVIDES THE FOLLOWING FUNCTIONALITY:

• AUTOMATIC WRITE-BACK OF CHINESE INVOICE NUMBERS TO CORRESPONDING SALES ORDERS AND INVOICE RECORDS IN THE SYSTEM
• AUTOMATED SYSTEM CONTROLS TO PREVENT THE ENTERING OF INCORRECT OR INCONSISTENT INFORMATION ON RELATED INVOICE RECORDS
• CUSTOMISED REPORTS THAT ALLOW FINANCE STAFF TO CHECK INVOICE STATUS, AMOUNT AND APPLICATION NUMBER
• CUSTOMISED DATA FIELDS ON EACH TRANSACTION FORM ENSURE THAT EACH DEPARTMENT HAS IMMEDIATE ACCESS TO THE DATA RELEVANT TO THEIR ROLE
• AUTOMATED SYSTEM NOTIFICATIONS WHEN INVOICE STATUSES ARE UPDATED

RESULT

OUR SOLUTION HAS HELPED GENEWIZ SIGNIFICANTLY REDUCE THE MANUAL WORKLOAD OF THEIR SALES AND FINANCE TEAM AND HAS SIGNIFICANTLY REDUCED THE RISK OF DATA ERRORS AND INCONSISTENCIES DURING THE BILLING PROCESS.