THIS IS PERHAPS THE MOST CHALLENGING ASPECT OF ADOPTING AN ERP/CRM SYSTEM, AFTER ENSURING AN EFFECTIVE IMPLEMENTATION. AT TRIGGER, PART OF OUR SERVICE INCLUDES ONGOING SUPPORT AND GUIDANCE TO HELP YOU DRIVE ENGAGEMENT WITH YOUR SYSTEM AMONG YOUR EMPLOYEES. TO ENSURE END USERS GET ONBOARD WITH ANY NEW CLOUD-BASED SYSTEM, THERE ARE 4 VITAL STEPS THAT EVERY ORGANISATION MUST FOLLOW:
 
1. COMPANY EXECUTIVES MUST SHOW THEIR FULL SUPPORT FOR THE NEW ERP SYSTEM. THIS SHOULD BE DONE NOT ONLY BY PROMOTING INTERNAL AWARENESS AMONG ALL EMPLOYEES; EXECUTIVES ALSO NEED TO DRAFT NEW COMPANY POLICIES TO ENSURE THAT CORRECT USE OF THE NEW SYSTEM IS AN INSEPARABLE PART OF ALL EMPLOYEES’ WORK EXPECTATIONS.
2. EMPLOYEE PERFORMANCE ASSESSMENTS SHOULD BE TIED TO THE CORRECT USE OF YOUR ERP/CRM SYSTEM. MANAGEMENT NEEDS TO MAKE SURE EMPLOYEES KNOW THAT USING THE ERP/CRM SYSTEM IS NOT OPTIONAL IT IS MANDATORY. MANAGERS SHOULD ALSO IMPLEMENT PROCESS TO MONITOR CORRECT USAGE OF THE SYSTEM. REMEMBER IF JUST ONE TEAM DOESN’T USE THE SYSTEM CORRECTLY, THIS CAN DEVALUE THE INVESTMENT IN THE ERP/CRM SYSTEM FOR THE ENTIRE ORGANISATION.
3. YOUR CLOUD-BASED SYSTEM SHOULD BE PART OF A SOUND BUSINESS PLAN THAT EFFECTIVELY SERVES THE PROFESSIONAL OBJECTIVES OF EVERY END USER OF THE ERP/CRM SYSTEM.
4. A COMPREHENSIVE TRAINING AND AWARENESS PROGRAM IS VITAL. WELL-TRAINED EMPLOYEES ARE MUCH MORE LIKELY TO ENGAGE WITH THE NEW SYSTEM AND USE IT EFFECTIVELY DURING THEIR DAILY WORK.